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We Make It Easy
NATS is committed to providing excellent service.
Canadian Shipping Information
Pricing & Availability
For current pricing and availability of Starter Plants, contact Jenn Gushuliak.
Volume pricing is available for large orders.
Ordering
Please submit your order via email, phone (604-530-9300) or fax (604-530-9500).
We welcome nursery visits by appointment only, in accordance with biosecurity measures.
Contract Growing Orders
A non-refundable deposit is due at the time of order confirmation, and required so that production may begin. Please contact Jennifer Adhika for custom growing contracts.
Delayed or Cancelled Orders
Holding fees will apply to orders that are delayed by the customer beyond their original ship date.
Cancelled orders will be subject to a 25% restocking fee.
Delivery
Shipping fees are based on distance and time required for delivery. Freight is charged at cost plus 10%.
NATS runs fleet trucks as required throughout Metro Vancouver, the Fraser Valley, and Vancouver Island.
Professional third party carriers are used for shipping to the rest of B.C. and Canada.
Payment and Terms
We accept payment by cash, debit card, company cheque, Visa, or MasterCard.
Customers can pay invoices by credit card within 5 days of invoicing – after 5 days payment must be paid by cheque.
For accounts with approved credit, payment terms are 30 days from the date of pickup or delivery.
Interest on past-due accounts is charged at 1.5% per month (18% annually).
We ask that all invoices be prepaid or C.O.D. until credit is approved.
Claims
We take great care in packing your order to ensure it arrives as ordered and in good condition. We can only accept responsibility for product shipped by our own fleet. Any claims against orders delivered by the NATS fleet should be submitted in writing within 48 hours of receipt of the order and should include supporting pictures. If delivered by a third party carrier, any claims, discrepancies or suspected damage should immediately be reported to the carrier representative. Please notify NATS as well, so that we may be of assistance where possible.
Returns
Due to our biosecurity measures and Clean Plant certified nursery status, we are unable to accept returns of plant material to the nursery.
Limited Warranty
Every care is taken to ensure that plants are true to name and type. Any plants proven to be untrue to name or type will, at our discretion, either be replaced free of charge or refunded at the original price. Our liability shall not in any event exceed the original purchase price of the material. No other warranty is given or implied.
Please call 604-530-9300 or send us an email with your general questions.